Customer Service
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Ordering Process
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Checkout Process
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Technical Questions
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Customer Service
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How do I check
my order status?
To check the status on any order, login to netEZPrintX and click
on "Orders" in the top navigational bar. This will
display any order you have placed previously. By clicking "Details" next
to the order, you will be able to view the order details, such
as date/time placed, item information, costs, etc.
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How do I reorder
an item?
To reorder a previously ordered item, login to netEZPrintX and
click on "Orders" in the top navigational bar. This
will display any order you have previously placed. Click "Details" to
the right of the order. On the next screen, click "Reorder" to
the right of the item you wish to reorder. This will place a
copy of the item back in the shopping cart. You may then checkout,
or continue shopping.
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How do I put
a Rush on an item?
If you need to order an item that must be shipped right away,
you may place a "Rush" on the item. To do so, contact
your customer service rep and request a Rush Order.
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I've found
an error on my order - what do I do?
If, after you have placed an order, you realize that there is
an error on the item, please contact Customer Service as soon
as possible.
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I don't see
the item that I need - what do I do?
If you are looking to order an item that you do not see in the
catalog, please contact a customer service rep directly. It is
possible that the item is in process and will be added to the
online catalog shortly, or it has not yet been requested. The
customer service rep will be able to determine what needs to
be done to complete your order.
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What is your
return policy?
No order returns will be accepted without a valid RMA number.
The RMA number must be obtained from our office within 7 (seven)
days of receipt of this shipment. Please contact your customer
service representative at
(973) 537-9600. For more information our return policy, please
click here.
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Ordering Process
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How do I customize
an item?
To customize an item for order, login into netEZPrintX and select
the item you wish to order from the catalog. You will immediately
be directed to the form-filling options. You may now enter your
personalized information for the item, depending on the item
specifications.
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How do I view
a proof of my item before I order?
You can view a proof of any item you are ordering by clicking
the button "PDF Preview" on any of the ordering steps,
or in the cart itself. It is very important to review the proof
BEFORE ordering any item.
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How do I save
an item to order later?
If you have completed an item, but are not ready to order it
right away, you have two options. By saving an item to the shopping
cart, it will remain there indefinitely until it is manually
removed or checked out (ordered). You also have the option of
adding the item to the shopping cart and clicking
"Hold" to the right of the item. This will move the
item to a new section in your cart entitled
"Hold for Later." It will remain there until it is
deleted or moved back to the shopping cart.
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Checkout
Process
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Why can't
I check my item out?
Items that have incomplete form filling or invalid values in
some fields cannot be checked out. If you have added an item
to the shopping cart and it is placed in a section called "Hold
for Later,"
it means that you must complete the form filling properly before
checking out.
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How long do
items remain in my shopping cart?
Items remain in the shopping cart indefinitely until the item
is checked out or manually removed.
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What are the
payment options?
Payment options include purchase order, credit card, company
account, or invoicing. The options depend on your company's requirements.
Please speak with a customer service representative if you are
unsure.
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Technical Questions
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What are the system
requirements to use netEZPrintX?
netEZPrintX is available via any web browser on any computer
at any time. We recommend the use of Internet Explorer 5.5 or
higher and that the pop-up blocker is disabled. You may download
Internet Explorer at no cost here.
We do require Acrobat Reader in order to view PDF proofs. You
may download Acrobat Reader at no cost here.
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How do I contact
technical support?
You may contact Technical Support in three ways: Phone 1-800-9-SUNSET,
ext. 21; Email support@sunsetcorpid.com;
or Live Chat from the button at the top of every catalog screen.
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